Get weekly PropTech insights, exlusive reviews, and industry trends delivered straight to your inbox.
Heather Herr – Behind the Numbers
Key Takeaways
- Heather Herr has built a multi-state operation without becoming a traditional broker, using a platform model to expand geographically while retaining brand control and commission structure.
- Marketing is the core differentiator: consistent social presence, event-driven engagement, and high-touch listing presentation standards create inbound demand.
- Listing-side operations are the biggest friction point at scale, particularly managing customization, client expectations, and marketing timelines under pressure.
- The team’s tech stack is layered and pragmatic, featuring Side-provided tools plus independently chosen platforms like Follow Up Boss, RealScout, and Trello.
- Herr’s growth model centers on developing sub-teams, turning mid-level producers into high-volume agents through process replication and close mentorship.
Exclusive Insights
Heather Herr operates at an interesting intersection of team, brand, and brokerage, leveraging a platform model to expand across multiple states while maintaining tight control over culture, marketing, and client experience. Her business is not built on lead churn or aggressive recruiting, but on referrals, repeat clients, and a highly visible local presence reinforced through events and consistent content. That foundation allows her to scale without diluting quality.
What stands out is her clarity around trade-offs. She’s intentionally avoided the “mega team” model after experiencing its operational and cultural downsides, opting instead for a smaller, high-performing group supported by strong systems and people.
At the same time, she’s candid about where things break, particularly on the listing side, where customization and client expectations strain even well-built workflows. Her approach to tech reflects that same pragmatism: use what works, test redundancies, and avoid overcomplication.
For experienced agents and team leaders, this conversation is less about tools and more about structure: how to grow without losing control, how to build something that lasts, and how to align marketing, operations, and talent development under one strategy.
Watch the full interview to see how Herr connects those pieces in real time and where she believes the next level of scale actually comes from.
Inside The Conversation
Tech Stack
Interview Highlights - Must See
Stay Ahead of the Curve
Get weekly PropTech insights, exclusive reviews, and industry trends delivered straight to your inbox.
No spam. Unsubscribe anytime. Read our privacy policy.
Powered by Constant Contact 
Submit Your Product
Fill out the form below and we'll review your submission within 2-3 business days.
Contact HomeCode
Fill out the form and we'll get in touch with you as soon as possible
Request a Research Panel
Tell us about your product and research needs